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I just wanted to write a short email to give fantastic feedback for Lucy, Glenn and Arwen on the Hull-Edinburgh trip today (9th November) - Harlech. All three of them were absolutely excellent and made this very first and very special trip excellent for me and my mum. Thank you so, so much. I cannot believe how tirelessly and diligently they all worked to resolve minor issues and they really do deserve heaps of praise. We've never travelled in this way or experienced this kind of service before.

Just a quick note to say a big Thank You ! to you and all at Northern Belle. My family and I thoroughly enjoyed the whole Northern Belle experience ! Memories for a lifetime !!! Special thanks should go to the “greeter” at Chesterfield station (sorry, I don’t know here name), the lady who played the bagpipes at the railway station, the chefs, the driver (a very smooth journey at speed after the initial delay), the magician, the musicians and the onboard crew … in particular the stewards, Jo, Asim and Jamie, who provided a 5* silver service. Exemplary service from beginning to end !! I also really appreciate the exceptional efforts to which your onboard chefs went to accommodate the menu changes for my mentally-disabled son. They were all perfect !

I feel the need to contact you to express our sincere thanks to you, your booking teams, the staff on board and exceptional attentive service on board during our wonderful journey on Saturdays Settle Carlisle train experience We were booked on Belvoir carriage in seats 19 and 20. Treated to excellent service by Phil, Lucy and Tom during our journey They were pleasant, spent time talking to passengers, provided efficient professional service and ensured our experience on board went without a hitch Thank you Northern Belle for a wonderful day and now looking forward to our next trip to Torquay on 20th August

This was our third time onboard the Northern Belle and it was just as magical as ever. Having previously enjoyed Edinburgh at Christmas routes we opted for a summertime excursion as a pleasant change. The addition of a trip on the Dartmouth Steam Railway and Riverboat made for a great addition to the trip, especially with the hot and sunny weather we enjoyed amidst the lush landscape of the area. We all book for the opulence of the train and the exceptional food (huge thanks to the chef for the culinary delights we feasted on) but the heart of the experience truthfully is the wonderful staff who offer warm greetings and high attention to detail.

May I just take this opportunity to thank you and all your colleagues again for the most incredible experience on board The Northern Belle. It was a very special part of my 60th birthday celebrations and exceeded all of our expectations. The most amazing celebration and I am eternally grateful.

We travelled on the Derby to Sheffield return first class on the Christmas special with a 7 course lunch on Britains most luxurious train. It was like going back to the 1930's with a champagne reception and turkey main course. The train staff were wonderful. the food was top quality and the entertainment and atmosphere was well worth the money.